Return
At Eliyah Mashiach Herbal Store, we prioritize customer satisfaction. Our return policy is designed to ensure a seamless experience for our customers while maintaining the quality of our products. Please review the following guidelines regarding returns:
Food Items: We regret that we cannot accept returns on food items due to safety and hygiene considerations.
Exchange Policy: For non-food items, we offer exchanges if the received goods meet the following criteria:
Damaged Products: If the item received is damaged.
Wrong Product: In case of receiving an incorrect product.
Non-Delivery: If the product wasn't delivered to the specified location.
Customers must report any such issues within 30 days of receiving the product. After this period, the responsibility for the product lies solely with the customer, and no further exchanges will be facilitated.
Please note that all sales of e-books and digital products are final. We do not offer refunds for these items. If you have any questions or concerns about a digital product before purchase, feel free to contact us for more information.
Refund Disputes: Customers may dispute for a refund within 30 days if:
Dissatisfaction: If the product does not meet their expectations.
Ineffective Product: If the product does not work as intended.
Adverse Effects: If the product causes unforeseen side effects or any other valid reason for a refund.
Upon receipt of a valid dispute, our team will evaluate the claim, and if found reasonable, a refund will be processed promptly.
We value our customers and their experience with our products. For any concerns or queries, please contact our customer service team eliyahmashiachherbalstore@gmail.com
Please note: All return/exchange requests must be accompanied by the original proof of purchase.
Thank you for choosing Eliyah Mashiach Herbal Store.